1. When are VAT invoices generated?
VAT invoices are automatically generated on the 5th of each month at the end of the business day.
2. How will I receive my VAT invoice?
You will receive your VAT invoice via email. Additionally, you can access and download it from 'Reports' in your dashboard.
3. What period does each VAT invoice cover?
Each VAT invoice covers transactions from the previous calendar month. For example, the invoice generated on March 5th will cover transactions from February 1st to February 28th (or 29th in leap years).
4. What information is included in the VAT invoice?
Each VAT invoice includes:
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Your company name and address
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Your InvestEngine account number
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Invoice date and number
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A breakdown of your transactions
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The total amount, including VAT
5. Can I request an invoice for a specific transaction?
Yes, if you need an invoice for a specific transaction outside of the monthly VAT invoice, please contact our support team.
6. What should I do if I haven’t received my VAT invoice?
If you haven't received your VAT invoice by the 6th of the month, please check your spam folder. If it’s still missing, contact our support team for assistance.
7. Can I update my information for future invoices?
Yes, you can update your address details in your account settings before the next invoice generation date.
8. What if there is an error on my VAT invoice?
If you notice an error on your invoice, please reach out to our support team as soon as possible so we can correct it.
9. How can I download past VAT invoices?
You can download previous VAT invoices from your account dashboard under the “Billing” or “Invoices” section.
10. Who should I contact for further questions?
If you have any additional questions, please reach out to our customer support team via email at support@investengine.com