If you have a complaint, you can send it to us in writing via our contact form.
We will deal with your complaint as fairly and quickly as possible and will follow the complaint handling guidelines as stipulated by the FCA. We will aim to give you a final response to your complaint within the deadline required by regulation (currently set at 8 weeks). If you are unhappy with this final response, you can refer your complaint to the Financial Ombudsman Service (FOS).
The FOS is an independent organisation which aims to resolve disputes between customers and firms where they have been unable to resolve the issue themselves. The FOS will therefore not look at a complaint until it has been taken up with us and we have had reasonable time to look at the complaint and respond to it.