The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
When you set up a Direct Debit with InvestEngine, we confirm the amount and date of your regular payment. If an error is made in the payment of your Direct Debit, by InvestEngine or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when InvestEngine asks you to.
You can cancel a Direct Debit at any time directly with your bank or building society, usually via their online banking. Contact your bank or building society if you need further information on how to do this.