We execute orders (submit them for trading) during our trading window once a day on business days (excludes weekends and bank holidays).
Our trading window is 2 pm-7 pm.
We trade at approximately 3:15 pm. If you place your orders before the start of our trading window (prior to 2 pm) they will go through the same day, otherwise, it will be the following business day. Please make sure to place your orders prior to 2 pm to ensure same-day execution.
The trading window closes at 7:00 pm, the changes made to your portfolio during trading will be updated around that time. Sometimes it takes until the following morning for the changes made to your portfolio to become visible.
Once an order has been executed it is out of our hands and can no longer be cancelled.