At InvestEngine, we want everyone to feel confident and supported when using our service. This includes if you are dealing with challenges that make it harder to manage your money or investments.
These challenges can take many forms. They could relate to a disability, a health condition, mental wellbeing, financial stress or something else. Some situations are long-term. Others are temporary. Whatever you are experiencing, we are here to help.
Practical Ways We Can Support You
We aim to make our platform as accessible and inclusive as possible. If you tell us about your needs, we may be able to:
- Use alternative communication methods, such as simpler explanations, larger text, or follow-up emails
- Allow more time or flexibility when dealing with processes or documents
- Add a note to your account so our team can offer extra support
If something else would help you use our service more comfortably, let us know. We will always try to help where we can.
What if I Need Financial Advice?
InvestEngine does not provide financial advice. If you need tailored guidance, we encourage you to speak to an independent financial adviser.
If you need extra support managing your money, there are organisations that can help. These include:
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StepChange
StepChange is a UK charity offering free, confidential debt advice and support to help people take control of their finances.
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Citizens Advice
Citizens Advice provides free, confidential, and independent advice to help people resolve legal, financial, and other problems.
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Pensions and Lifetime Savings Association
The Pensions and Lifetime Savings Association (PLSA) supports pension schemes and promotes better retirement outcomes for savers across the UK.
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Money and Pensions Service
The Money and Pensions Service provides free and impartial debt advice, money guidance and pension guidance to members of the public.
Your Privacy and Preferences
If you choose to share information with us, we will only use it to support you. We will not use it for marketing or any other purpose. We will never add you to our support register without your consent.
You do not need to share everything. Tell us only what you feel comfortable sharing.
You can also ask us to remove or update your support preferences at any time.
Not Sure Whether to Get in Touch?
These situations can affect anyone, and often temporarily. You do not need to label yourself. You do not need to use specific terms. If something is making it harder for you to manage your account, just let us know. We will listen without judgement and do our best to help.
How to Get in Touch
If you would like to speak to us about accessibility or support needs, please email support@investengine.com or fill in our online form. You can also send a secure message through your account.
We are here to help you with flexibility, empathy and respect.