If your order was rejected, don’t worry - it’s usually due to one of a few common reasons. Here’s what might have happened and what you can do next:
1. Not enough cash in your portfolio
The most common reason is that there wasn’t enough available cash in your portfolio to cover the trade.
- Check your uninvested cash balance in the portfolio.
- If your account is still waiting for a deposit to arrive, your order may be rejected until the funds clear.
2. The ETF was temporarily unavailable to trade
Sometimes an ETF may be unavailable for trading due to:
- Low market liquidity
- Trading halts or suspensions on the ETF provider’s side
- The ETF is untradeable during that day’s trading window
If this happens, the order will be rejected automatically, but you can try placing it again on the next business day.
3. The trade didn’t meet minimum requirements
Although InvestEngine supports fractional investing, certain conditions may still cause an order to be rejected:
- Very small orders that fall below acceptable size or value
- Orders that round too close to zero in current market conditions
4. Technical or pricing issue during execution
On rare occasions, an order might be rejected due to a technical issue with the market provider or if a quote was no longer valid at the time of execution.
What happens after a rejection?
- Rejected orders do not go through, and no money is taken or invested.
- Any funds linked to the order will stay as uninvested cash in your portfolio.
- You can place a new order at any time.
Still not sure why?
If your order was rejected and you’re not sure why, feel free to contact our support team. We’ll be happy to check the details and help you place your trade successfully.