It’s important to keep your company information up to date to ensure your Business Account remains secure, compliant, and accurately reflects your company’s structure. This article explains how to notify us of changes and what we may need from you.
What You Can Update
You can request an update if there’s a change to your:
- Company name
- Registered address
- Directors (additions or resignations)
- Shareholders or beneficial ownership (25%+)
-
Company bank account details
These changes must align with what’s listed on Companies House – if they haven’t been updated there, we may ask you to do that first.
What We May Ask For
Depending on the change, we may require:
- A recent confirmation statement or Companies House filing
- Photo ID and proof of address for new directors or owners
- A PDF bank statement (if updating your company’s bank account)
- A new company document pack if your company has changed structure or name
We’ll confirm exactly what’s needed once you get in touch.
How to Request an Update
To update your company details, please email our Client Support team from your registered contact address, and include:
- Your company name and registration number
- A clear description of the change
- Any supporting documents (PDFs only - no screen photos)
We’ll respond promptly and guide you through any additional verification steps.
Why Accuracy Matters
Accurate company information helps us:
- Meet our regulatory obligations (FCA and anti-money laundering)
- Ensure all reporting and documentation is correct
- Prevent delays in transactions or withdrawals
- Protect your company’s account from unauthorised access